Refund policy

Returns

We accept returns within 14 days of delivery for eligible new, unused items.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Custom, personalized, made-to-order, uploaded-photo, custom-size, and special-order items cannot be returned unless damaged, defective, or incorrect.
Refunds are processed within 10 days after the returned item is received and inspected.

Custom and Personalized Orders

Custom, personalized, made-to-order, uploaded-photo, custom-size, and special-order items cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

This includes, but is not limited to, custom canvas prints, photo prints, fine art prints, framed pieces, personalized gifts, and uploaded-photo products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

If approved, we will offer a replacement, repair, store credit, or refund depending on the situation.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit card provider to process the refund.

How to Start a Return

To request a return, contact us:

Please include your order number, the item you would like to return, and the reason for the return.

Items sent back without contacting us first may not be accepted.

Shipping and Processing

Orders are typically prepared within 1 to 3 business days. During busy periods, custom or made-to-order items may require additional processing time.

Shipping times do not include processing time, weekends, holidays, or carrier delays.